Q:How do I know the quality of your products? Can I get some samples?
A:Yes, we offer free samples for our client. Please note that our policy is the receiver pays for the courier service. If it is convenient for your company, please confirm this with us and give us your company name, detailed address, zip code, telephone number, courier service account number (FedEx, UPS, DHL, TNT, etc.). We shall do our best to serve you. Contact us to get free samples at firstname.lastname@example.org
Q:What is the MOQ for an order?
A:Due to mass printing and production set up, minimum order quantity is roughly 3,000pcs. For trial order at least 1,000pcs.
Q:What is the sample charge?
A:Sample is a distinctive process for showing the color effect on different material. Helping you confirm the size, material and design before mass production. It is a separate process from mass production, and thus also cost money, but we have policy if order quantity reach 10,000pcs, sample cost can be refund.
Q:Can I get a price list?
A:As all items are different, the price can be affected by different materials, size, printing colors, accessories, order quantity, etc. Please send your specific requirements and we shall find the best solution for you. Contact us to learn more at email@example.com
Q:What artwork file formats are acceptable?
A:Artwork designed using most popular software is acceptable. CorelDraw and Adobe Illustrator are preferred. PDF, Freehand, Photoshop, etc. are also welcome.
Q:What's the delivery time?
A:Normally mass production time is 25-45days after received the deposit, if delivery by sea will take 30-40days. That means once you place the order, it normally take 2-3months to receive the cargos in your warehouse. Making a good production plan is very important for your business.
Q:If I find quality problems after received the products, what should I do?
A:Contact with your Account Manager, we will give your satisfied solution to ensure your benefit. To low down the rate of quality problems, we have a policy for shipment, only AQL standard cargos can be shipped.